If the ADF did not pick all sheets in the stack of paper, continue to the next step. If the ADF picked all the sheets in the stack of paper, reload your originals, and then try to copy or scan again. Slide in the paper width guides until they rest against the edges of the paper. When paper is properly loaded into the ADF, the printer should make a sound and display Original loaded on the printer control panel. Make sure the stack is inserted fully into the input tray and that the printer recognizes that paper has been loaded. Load the stack of paper into the ADF input tray. Tap the stack of paper on a flat surface to align the edges. Make sure there are no paper clips or staples in the paper.įor testing purposes, obtain 10 sheets of new, plain white paper with a weight of 60 to 90 g/m2 (16 to 24 lb bond). Remove any severely bent, wrinkled, or torn paper from the stack. If you are unsure of the type of paper you should send through the ADF, use the flatbed scanner. Likewise, the ADF might not feed photo paper or other paper types with glossy surfaces. The edges of paper that has absorbed moisture might curl or lift the sheet so the paper does not feed into the ADF.
#Hp officejet pro 8720 paper jam free#
Make sure the paper you scan or copy is in good condition, is neatly stacked in the tray, and the paper path and tray are free from obstructions. Step 2: Check the paper, and then reload it If the issue persists, continue to the next step. You should hear a sound, and an Original loaded message should display on the printer control panel. Reload the original, pushing with moderate force until the paper stops. It should be reset, and in the "up" position. If the paper pick roller is down (visible), the roller is in the incorrect position.įigure : Incorrect position of ADF paper pick rollerĬheck the paper pick roller. Reload the originals, and then try to scan or copy again.įigure : Correct position of ADF paper pick roller
If the paper pick roller is up (not visible), the roller is in the correct position. Touch OK to clear the error message, and then look at the paper pick roller: If the paper pick roller is not positioned correctly, the printer does not sense the original when it is loaded. Step 1: Check the paper pick roller position If you have already tried all the steps mentioned below,
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